Deliveries and returns
The details of the payment of our deliveries are indicated in our T&Cs here .
Free delivery from 150€ of purchase
Delivery all over the world
The delivery costs vary according to the place of delivery, and will be indicated to you in your basket just before the validation of your order after having indicated the delivery address of the order.
Import taxes & duties
Shipping costs and customs taxes are not included in the price of the items.
In the event of delivery of a Product outside the territory of the European Union and in the DOM-TOM, the Customer declares himself the importer of the Product and accepts that in such a case WIP Concept-Store may be unable material to provide him with exact information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.
Any tax not indicated during the Order process may be charged to the Customer by the country concerned, in view of the applicable legislation.
Estimated delivery time
Estimated delivery time between 5 to 7 working days. It may be faster, in which case you will be informed by email.
This period does not take into account the period of preparation of the Order.
If it is impossible to meet this deadline due to the carrier's fault, WIP Concept-Store cannot however be held responsible for the delay.
WIP Concept-Store will make its best efforts to inform the Customer of any delay.
The Customer will be notified by WIP Concept-Store of the shipping date, by email.
When an Order contains several Products, these may have different delivery times.
Delivery error or exchange
In the event of a delivery or exchange error (if the right of withdrawal is applicable), any Product to be exchanged or refunded must be returned to WIP Concept-Store in its entirety and in perfect condition. Any defect resulting from a clumsiness or a false maneuver by the Customer cannot be attributed to WIP Concept-Store.
Return of Products
No Product purchased on the Site may be taken back from stands or temporary shops.
Returns of Products must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be resold in new condition. They must not have been used, damaged, soiled or washed by the Customer.
They must be returned complete, with their bags and/or bearing their label in appropriate packaging and accompanied by the return form (to be completed online and printed by going to the Account).
They should if possible be accompanied by a copy of the proof of purchase.
The transfer of risks will be made upon receipt of the Product by WIP CONCEPT-STORE, after checking its condition and signing the carrier's voucher.
The Customer must make the return by a solution allowing the tracking of the package.
Return costs are the responsibility of the Customer. The delivery costs invoiced when the Order is dispatched are reimbursed only within the framework of the exercise of the right of withdrawal within thirty (30) days from the date of receipt of the package and only if the Customer returns his entire Order.
The Products must be returned to the following address:
WIP Concept-Store cannot be held responsible for any loss or damage occurring during transport.
In the event of loss or damage during transport, the Customer must contact his carrier directly. If the items are not received at the warehouse, WIP Concept-Store will not be able to process the return.
In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable.
The Customer will be refunded the price of the Product within thirty (30) calendar days of receipt of the Product by WIP Concept-Store. This refund will be made to the Customer's bank account, the information of which will be provided by the Customer to WIP Concept-Store.