FAQ
📦 Delivery
What are the delivery times?
Orders are shipped from Guadeloupe via Colissimo. Delivery times vary depending on your destination and the chosen method:
| Destination | Method | Estimated delivery time |
|---|---|---|
| Metropolitan France | Economic | 11 to 22 days |
| Metropolitan France | Standard | 6 to 11 days |
| French overseas departments and territories | Standard | 1 to 2 days |
| International | Standard | 6 to 11 days |
Can I reduce my delivery costs? Tip
If you are not in a hurry, arrangements are possible. For orders in Metropolitan France, we regularly group several shipments to the same geographic area — which allows us to offer you reduced delivery fees. Contact us before finalizing your order, and together we will find the most advantageous solution.
💡 Ideal if you live in a region where several customers place orders at the same time.
Do you offer express delivery?
Yes, express shipping is available on request. Contact us directly to find out the delivery times and rates depending on your location.
📍 Pop-up Showroom — Guadeloupe
What is the pop-up showroom in Guadeloupe?
Wip Concept Store has a pop-up showroom in Guadeloupe, a space to discover our creations available on site. You can come see the pieces, try them on, and leave with your favorites. It's also an opportunity to chat directly with us.
How does Click & Collect work?
Place your order online and pick it up directly at the showroom in Guadeloupe. The preparation time is 2 to 4 working days. You will be notified as soon as your order is ready.
Can I make an appointment at the showroom?
Absolutely! We welcome you by appointment for a personalized visit. This is the best way to discover the pieces in an intimate setting and benefit from dedicated advice. Contact us on Whatsapp to book your slot.
Do you organize private sales?
Yes! We organize 1 to 2 private sales per month — exclusive events to discover our new pieces preview and enjoy offers reserved for our loyal customers. Follow us or contact us to be informed of upcoming dates.
Do you have another question?
Our team is available to answer you directly. Write to us on WhatsApp and we will reply as soon as possible.
Contact us on WhatsApp